About Us > Inside NAT > North American Title Group hires Hill as its new training and development manager

    North American Title Group hires Hill as its new training and development manager

    6/1/2016 9:13:34 AM
    MIAMI – June 1, 2016 – Norma Hill has joined North American Title Group Inc. (NATG) as its new training and development manager.
    “Norma’s extensive training and development experience will be crucial to our long-term associate engagement and retention strategies,” said Lourdes Swenson, director of associate engagement, NATG. “We recognize that our associates are talented individuals who want training and coaching to continue their growth, and investing in a training and development department will meet those needs.”
    “We are excited to have Norma join our team to lead that effort,” added Swenson.
    With more than 15 years of corporate training and field leadership consulting, Hill has served as an assistant vice president of training for a Fortune 500 corporation as well as a master trainer for a corporate-wide customer service training initiative. In that latter position, she was credited for moving the company up three positions on the JD Power survey in one year.
    “Training is the cornerstone of associate development and offering development opportunities to all associates is not common to the title industry,” said Hill. “North American Title wants to be the company that people choose – and choose to stay with – because we offer development opportunities to all associates. Being a part of that growth and development of people was something I wanted to be part of.”
    “I will be working to develop a national learning curriculum, create a new associate onboarding process and establish learning and development as an integral part of North American Title’s culture,” she added.
    Hill has a Bachelor of Arts degree from the University of Missouri – Kansas City and a master’s degree from the University of Central Missouri. Located at the North American Title Group home office at 760 Northwest 107th Ave., Suite 400, Miami, FL 33172, Hill may be reached at telephone number (305) 485-2595.