Culture

NATG: A Culture of People Leaders, Collaboration and Service


At North American Title Company (NATC), we know that our associates are our greatest asset. We strive to create an environment that nurtures creativity, education and growth for our associates, which in turn ensures optimum service and professionalism in the work we do for our customers. We also value the health and well-being of our associates and encourage a supportive and collaborative work environment from which everyone benefits.

At the core of our culture are five important concepts that are touchstones by which we measure our work, as well as our customer and staff relationships: We are customer obsessed, solution driven, people leaders, one team and we direct with respect.
 

Customer Obsessed

We always put our customers first.
  • We put their interests first and serve them with integrity.
  • We continuously look for ways to remove stress and friction from one of the most complex financial transactions our customers undertake.
  • We seek to define a new standard of customer experience in the title industry.
 
Solution Driven
We solve problems that other people are afraid to.
  • We challenge convention and develop innovative solutions through creative thinking and impressive execution.
  • We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way.
  • We expect our team members to own problems and solutions equally; when we identify a problem, we frame it with the best identified solution.
 
People Leaders
We grow all our people into leaders.
  • We lead by example and empower each other to do our best work.
  • We are transparent around decision making, goals and vision.
  • We invest our individual and collective time, energy, and resources into developing one another. We create opportunities for others to grow as individuals and leaders.  
 
One Team
We believe inclusion and teamwork produce the best results.
  • We put the team’s collective goals ahead of personal interests.
  • We work collectively, knowing that inclusion of diverse perspectives and teamwork produce the best results.
  • We encourage and engage in active debate to drive decision making; once decisions are made we commit to executing them without reservations.
  • We own successes and failures equally.
 
Direct with Respect
We communicate with honesty and respect to our colleagues, customers, and partners.
  • We are clear and professional in what we write, speak, and convey.
  • We treat our colleagues, customers, and partners with warmth, honesty and respect.
  • We show appreciation for hard work and high performance.
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